100% Total Customer Satisfaction

Knowing how we performed is a giant step in providing continuous satisfactory customer service.

As a Comfort Specialist dealer, we are committed to total customer satisfaction. That’s why we participate in the American Standard Customer Care Program.

We submit a customer list to American Standard. Our customers are then contacted by mail and asked to complete a brief survey. This survey asks questions about the overall experience of the service call or installation. It takes less than five minutes. Every month, we receive a report on how well we did. These reports provide us with important information and help us to determine any areas of improvement needed to service our customers better, or give a pat on the back for a job well done to our dedicated and hard working coworkers. Each survey is read by our management team and discussed.  In fact, we look forward to receiving them.

We believe it is important for you to be completely satisfied. We make every effort to ensure the quality of your experience with us. We want our customers to be customers for life. Please take a few moments to read some of the feedback from our customers. (Note: With respect for privacy, specific information has been kept confidential.)  No information is collected or sold for commercial use.

What others say about us

Initially, the salesman was late coming to my home.  I thought that might be a bad sign, but after that everything went well.  Michael followed up with a couple phone calls and we made the final arrangements.  They arrived on time and finished on time.  Everything went smoothly as they replaced my entire system.  It’s very quiet; I can hardly hear it running.  The workers were polite, wore shoe coverings, and cleaned up after completion.  They explained the operation of the thermostat and submitted my rebate.  The building inspector said they did a good job.

For heating and air specialists Darren fellows and his crew are the best there is. They are polite, knowledgeable and they have saved me money. I cannot explain it any better then that. When I’m ready for solar conversion here in Redding, I will be calling Darren again.